Returns & Shipping
As with the Distance Selling Regulations we offer a 14 day money back guarantee. You have the right to cancel your order within 14 working days from the day the goods are received. We expect you to return the item at your own cost, but not withstanding this should you exercise your right to cancel, we will ensure we make a refund to you within 30 days of the date of cancellation. If we have not received the item, or if you wish us to collect the item we reserve the right to deduct the cost of collecting the item before making a refund. Refunds will be made to the original payment card within 30 days of receipt. If the product was offered with FREE delivery, we reserve the right to deduct the appropriate delivery charge before making a refund. You must notify us beforehand of your intention to return an item or items by e-mail, stating the reason for the return.
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All your goods should arrive in perfect condition, however, if you do receive any goods that appear to be faulty or damaged, the company must be advised within 72 hours of receipt. This applies to any items that may appear to be missing, unless stated on the invoice that the item is currently out of stock. If any items are not to be used straight away, we advise customers to check that these have been received in perfect condition and working order. The company will do everything possible to ensure your delivery arrives on time and intact, we will not accept responsibility for any additional expenses occurred due to late or incomplete deliveries.
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Return of goods which are faulty; or not of satisfactory quality; or not fit for purpose;
a. If you wish to return goods which you believe are damaged or faulty, please telephone us on 07359 082524. We will discuss with you the best method of returning the item. If the item is reasonably small, it can be sent by Royal Mail recorded delivery. We cannot accept responsibility for goods which are lost in transit. If the item is large or bulky we will arrange with you for it to be collected by courier.
b. Upon receipt by us of the goods, we will examine them for damage:
i) If the fault is obvious and inherent, we will process the refund, repair or exchange within 7 days of receipt of the goods;
ii) If the fault is not obvious, we may need to return the goods to the supplier for testing. We normally expect a response from the supplier within 4 weeks. The following products usually need to be examined by the supplier: electrical, gas appliances, tents, driveaway awnings.
c. In the event that the goods are found to be damaged or faulty, we will either:
i) refund to you the price you paid for the goods, plus the cost to you of returning the goods to us; or, after consulting with you:
ii) send to you a replacement and refund to you the cost of returning the product; or
iii) have the product repaired, return it to you and refund you for the cost of returning the product.
d. In the event that the fault or damage is not due to faulty manufacture, but to misuse or damage sustained after purchase, or subject to normal wear and tear, we will contact you to find out whether you wish the goods to be returned to you or repaired, if a repair is feasible. In these circumstances, both the cost of repair and return of the goods to you would be at your expense.
e. In the event that the damage to the goods has been contributed to by you or the goods have been in your possession for a period of time, we may consider giving you a partial refund for the goods.
Shipping
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Small Items : £4.50
Medium Items : £6.99
Large Items : £10.00
Orders over £200.00 : Free Postage
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Free Local Delivery within 10 Miles of Wellington within 2 days of order.
If you would like to collect your order please call to arrange a suitable time.
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